How it works
To order online, the customer has to use their internet-enabled phone, tablet or computer to access the relevant website, app or menu.
Examples of where you can place online orders:
- Online store (browser)
- Uber Eats (app)
- Web page with food menu (browser)
- Amazon (browser or app)
- Facebook (browser or app)
If you’re ordering through an app, you typically just tap the app icon to open it before you browse products to add to a shopping cart.
Websites and web-based menus can be found through search engines, following a link, entering a URL or scanning a QR code. In restaurants, you typically scan a printed QR code at a table to access a food and drink menu in a mobile browser or app.
Once you’ve added what you need to the cart, you submit the order, usually by completing an online card payment on a web page or in-app. When the order is confirmed, the business receives a notification to prepare it for posting, drop-off or collection.